Welcome to the ORSO Service Desk
Please submit queries or feedback by visiting the following link: https://jira.esg.wsu.edu/servicedesk/customer/portal/77.
For items regarding one of our tools (MyResearch Database, eREX form, mandatory trainings, etc.) you can also reach us at email@example.com, or 509-335-9661.
If you would like to submit feedback anonymously, please contact Craig Parks, in the Provost’s Office, at firstname.lastname@example.org and he will make sure that ORSO receives your feedback.
Workflow Status Key
Open: The ticket has been created and is awaiting assignment to an ORSO staff member.
Assigned: The ticket has been assigned to an ORSO staff member for review.
Under Investigation: An ORSO staff member is working to resolve your feedback ticket.
Waiting for Developer Time: Your feedback has been reviewed and it has been determined that your request will require IT developer resources. The request will remain in this status until ORSO IT has time to address the request.
Canceled by Customer: The customer has requested that we cancel a previously submitted ticket.
Completed: An ORSO staff member has resolved the ticket and it requires no further action.
Closed: The ticket is marked as closed following resolution.
ORSO is working with the Faculty Senate to improve some ORSO processes and procedures. See the latest status report here.